Ecs FAQ – ECS Tells All.
FAQ Ecs Lake Tahoe (Frequently asked questions) about cleaning services, supplies, equipment and costs.
FAQ for Ecs Lake Tahoe, whether its regarding types of cleaning, booking or canceling a clean, cost for certain types of cleanings, frequencies of cleaning schedules, booking your air b n b for short term rental cleaning, type of bond and insurance, how do I prepare for a cleaning, holiday and weekend cleaning schedule, service areas, happiness guarantee, cleaning supplies and equipment, customized cleaning plans, cleaning costs, where to book my cleaning and so much more. Read below and if you have an additional question that isn’t listed feel free to reach out directly via: Call, Email or our Contact us page to get an answer to your question.
Questions:
We offer a variety of cleaning services, including:
Residential Cleaning: Regular house cleaning, deep cleaning, move-in/move-out cleaning.
Commercial Cleaning: Post-construction cleaning.
Specialty Cleaning: Carpet cleaning, upholstery cleaning, and more.
One-Time or Recurring Services: Choose from single cleanings or ongoing, regular service schedules.
It’s not necessary for you to be home during the cleaning, but if you prefer to be there, you’re welcome to stay.
Many customers opt to provide a key or access code for entry if they’ll be away.
Pick up any personal items or valuables: such as family heirlooms and items that are irreplaceable. (accidents do happen and we will replace. Sometimes that is impossible with heirlooms)
Let us know if there are any specific areas you’d like us to focus on. Refer to Customized cleaning plan.
If you have pets, we recommend keeping them in a safe space during the cleaning.
Yes, we offer cleaning services on weekends and during holidays, depending on availability.
It’s always best to book in advance if you need a cleaning during a peak time.
Calling our customer service team at: 855-513-9253 ext 0
Contact Us Page
Sending us an email with your request to: bookings @ extraordinarilyclean . com
Visiting our Square Appointments Booking website and filling out the online booking form: extraordinarily-clean-ecs.square.site
Yes, all we are fully insured and bonded to ensure your peace of mind.
The length of time depends on the size of your space and the type of cleaning required.
Typically, a standard residential or vacation home cleaning takes between 3.5-4 hours. For larger or more specialized cleanings, it may take longer.
Yes, you can cancel or reschedule your cleaning, but please provide at least 24 hours’ notice to avoid any cancellation fees.
Yes, all of our cleaning professionals undergo a thorough background check, including criminal history and employment verification, to ensure the safety and trust of our customers.
Tipping is not required, but it is always appreciated for our exceptional sparkle cleaning team.
You can tip directly to the team member or add it to your final invoice if you prefer, just let the office know if you plan to do so and we will pass along to your cleaning team.
Cleaning prices vary depending on the type of service, the size of your space, and the frequency of cleaning.
For a detailed customized cleaning quote, please contact us directly, and we can give you an estimate based on your needs.
No, we bring all necessary cleaning supplies and equipment.
However, if you have any specific preferences for products or equipment.
Please implement those requests into your cleaning punch list and leave the products for your cleaning team during each cleaning appointment.
Absolutely! All of our clients sparkling cleaning routines are customized to meet your specific needs.
Whether it’s focusing on certain rooms, using specific products, or addressing particular tasks, just let us know when booking and notate it within your cleaning punchlist.
We offer both one-time cleaning and recurring services.
Whether you need a single deep clean or ongoing regular service, we’re happy to accommodate your schedule and needs.
Short Term Rental Cleaning Questions:
Our short-term rental cleaning service includes:
Thorough cleaning of all living areas, bedrooms, and bathrooms.
Changing and laundering bed linens and towels.
Dusting and wiping down all surfaces, including furniture, countertops, and appliances.
Cleaning and sanitizing the kitchen (including the fridge, oven, and microwave).
Emptying trash bins and replacing liners.
Restocking essential items (such as toiletries, paper towels, and toilet paper) as requested.
Quarterly or Bi-Annual Deep cleaning: high-touch areas (e.g., light switches, door handles), baseboards, under and behind beds, light fixtures/ fan blades, exterior/ interior of drawers and cabinetry throughout, organization of maids closet/ supply area.
Optional add-ons include window cleaning, carpet or upholstery cleaning (including mattresses), and more.
Can you clean between same day guest check-ins?
Yes! We specialize in fast turnaround cleanings between guest check-ins.
We’ll ensure your property is spotless and ready for your next guest, no matter how tight the timeline.
We recommend scheduling a cleaning service after each guest’s departure to maintain high standards of cleanliness.
This also ensures the space is not only ready for the next check-in. But any damages or extensive cleaning can be caught right away.
You can opt for additional cleanings based on guest preferences or stay duration.
If you have additional questions, feel free to contact us directly at 855-513-9253ext 0 , or bookings @ extraordinarilyclean . com and we’ll be happy to assist you!
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